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NEW TRADITIONS WARRANTY
Congratulations and welcome to New Traditions! We wish you many rewarding years making music with your New Traditions instrument. With consistent, proper care, your New Traditions Instrument will serve you well and will be an inspiration in your musical pursuits. New Traditions players all over the world will attest to this.
* New New Traditions instruments are warranted to be free of defects in materials and workmanship throughout the lifetime of the original owner. This Warranty does extend only to the original owner of the instrument and the instrument must have been purchased through an authorized New Traditions dealer or factory. This is a limited lifetime warranty and, as such, it is subject to the limitations and exclusions set forth below. In addition to materials and workmanship, New Traditions offers a 2-year warranty on tuning machines and electronics packages. Cases and bags are subject to a 1-year warranty covering defects in structure and hardware. This warranty is only applicable within the USA.
* Claiming your warranty. Warranty claims are to be processed through either your local authorized New Traditions dealer or direct through New Traditions Dulcimers, Montague, California, USA. All claims must be sent to New Traditions with a Return Merchandise Authorization (“RMA”). This can be obtained by contacting a New Traditions at dan@newtraditionsdulcimers.com.
* All transportation and insurance associated with warranty claims are the responsibility of the purchaser. New Traditions is not responsible for shipping damages associated with poor packaging or mishandling on returned instruments. Warranty claims are to be inspected by New Traditions prior to authorization of warranty repair or replacement of an instrument. Replacements are to be at the sole discretion of our New Traditions. In instances where the instrument was custom-made or is a discontinued model, the value of the replacement shall not exceed the last retail value of the original instrument.
New Traditions is not responsible for damages done by the shipper of the instrument. New Traditions packages each instrument carefully and fully inspects each shipment for conformity to safe shipping practices. New Traditions ships UPS, USPS or FedEx and insures each shipment for the customer. Once the instrument leaves New Traditions, it becomes the responsibility of the shipper. If the shipper damages the instrument, it is the customers responsibility to settle the insurance claim. We ship each instrument in good faith expecting the shipper to deliver the instrument to the correct address and in perfect condition and we do not assume any responsibility for the shippers conduct.
NEW TRADITIONS IS NOT RESPONSIBLE for product that is stolen or misplaced from customers shipping address. Once UPS, USPS, or FedEx verifies delivery New Traditions cannot be held responsible for the safety of the instrument. We send shippers tracking numbers with each shipment and rely upon each customer to follow the shipment and be available for delivery.
THIS PART IS REALLY IMPORTANT: ALL WARRANTIES MUST BE REGISTERED WITHIN 30 DAYS OF PURCHASE. ALL CLAIMS MUST BE SUBMITTED WITH A COPY OF THE ORIGINAL SALES RECEIPT.
* Limitations and Exclusions: Under the following circumstances this warranty will be void: Damages due to misuse or neglect resulting in, but not limited to, warping /cracking of woods or cracks/discoloration in finish. Damages resulting from fluctuations in humidity, dryness, or temperatures. Wear and tear resulting from normal use such as fret wear, saddle and nut wear, Strings and batteries are not warrantied. Missing or altered serial number. Damages as a result of customization/modification not done by New Traditions luthiers.
NTD SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING IN - BUT NOT LIMITED TO - LOSS OF INCOME, SATISFACTION, PROPERTY, OR TIME DUE TO THE FAILURE OF THIS PRODUCT AS A RESULT OF DEFECTS. NTD MAKES NO OTHER WARRANTIES OF ANY KIND FOR ITS PRODUCTS. ANY IMPLIED OR EXPRESSED WARRANTIES ARE HEREBY EXCLUDED FROM THIS WARRANTY. ALL WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR ANY PURPOSE OF WHICH EXCEEDS THE EXPRESSED LIMITATIONS OF THIS WARRANTY ARE HEREBY EXCLUDED. WITHIN THE LAWS OF SOME STATES AND COUNTRIES EXCLUSION AND/OR LIMITATIONS ARE NOT ALLOWED IN WHICH CASE THE ABOVE STATEMENT MAY NOT APPLY TO YOU. This warranty applies to all New Traditions products manufactured after January 1st 2015 and purchased and serviced within the United States of America. All warranties outside of the USA are defined by the authorized dealer or distributor of that particular country or region and may vary in terms and/or length from the above. EFFECTIVE DATE: January 1, 2024

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